Delivery & returns

Shipping Policy


Pre-Orders:

A pre-order occurs when we have incoming stock that has not yet reached our fulfilment centres. You can still order these products and we will ship your order as soon as stock arrives. This is usually on, or close to the specified date on the product page.

Shipping and Delivery:

  • Orders typically ship within 72 hours.
  • Delivery within New Zealand usually takes 2 to 8 business days after dispatch.
  • Standard shipping is FREE for orders over $100.
  • Standard shipping for orders under $100: North Island $7.99, South Island $12.99.
  • We primarily use Post Haste for New Zealand deliveries.

Important Notes:

  • Shipping timeframes are based on the advertised dispatch date. For pre-orders, the dispatch date is approximate and shown on the product page.
  • During sales and peak periods, expect extended dispatch times.
  • During sales and peak periods, expect extended dispatch times.

Covered Shipping:

Covered shipping guarantees replacement if your order is confirmed lost or stolen by the courier. If you decline covered shipping, we cannot guarantee replacement for lost or stolen orders. You can upgrade to covered shipping at checkout.

RETURN POLICY

We offer free returns for 30 days from the date your order is delivered/received.

However, not all items are eligible for return. Any products excluded under our return policy will be noted on product pages and / or at checkout. To be eligible for a return:

  1. Item(s) must be initiated for return and placed in the post within 30 days of the date your order is delivered/received.
  2. Item(s) were not marked “Final Sale” or “Non-Returnable” at the time of purchase, unless faulty.
  3. Item(s) must be returned in the original packaging, and in ‘as new’ condition. This includes attached swing tag, shoe boxes, ribbons and specialty packaging.
  4. You must provide a photo of your item/s prior to shipping so we can assess the condition.

*Please note: If you claim a refund on a bundle, the bundle pricing is no longer valid. The items you keep will default to the current sale price and a refund will be given for the remaining amount.

** Please note: Shipping costs are final and non-refundable. Once your order has been shipped, we cannot issue a refund for the shipping charges.

Please contact us here to initiate your return.